How can I pay for the service?
You can pay by cheque or bank deposit. Visit our payment
page for more information
My account has been stopped since the payment
is delayed. Can I re-open it?
Yes and a charge of HK$100 is required when it's re-opened within
1 month the account is stopped.
How is the account renewed when the contract
An invoice will be sent to you one month before the contract ends.
Please settle the payment properly. Otherwise the account will be
stopped on the due date.
Can I change my service plan?
Yes. Service plans can be changed at no charge if it's an upgrade
or it's a downgrade at the end of a service contract. A fee of $100
will be charged for downgrade in the middle of the service period
and the amount pre-paid will be prorated.
Who will pay for the domain registration?
You should pay the respective domain registration organization separately.
They will send you invoices by mail or e-mail.
Is there a service charge if I want to
restore files from your backup tape?
Yes. Files backed up are for system recovery only. Data retrieval
incurs a service charge of HK$100 per incidence.
What is your "30 days money back
Starting from 1 March 99 our plans come with a 30 day money back
guarantee. If you are not satisfied with our services, you can terminate
the account within 30 days after account activation, and your money
is back. Please note that:
- For international domain
name NSI requires us to pay a processing fee of USD$18.5 if our
customer fails to settle the domain registration payment. As a
result we need to retain this fee if your decision is to abort
too the domain registration.
- the guarantee is not applicable
for resold accounts.
- the cost of free gifts
will be deducted from the refund during periods of promotion.
Can I transfer service fees from one account
No. Service fees paid for one account is not transferrable.
What is the service charge if I have to modify
the domain record?
To modify a domain record with the respective registration organization
(e.g. HKNIC or Network Solutions), a service fee of HK$100 will
be charged. However, it is free of charge within the first 3 months
after the domain is first registered or modified to Inspire CyberNET.
This service does not apply
to changing the ownership of a domain name (registrant
What is the contract period for Additional
The contract period of additional components should follow that
of your hosting account. A refund, or transfer of service fees to
settle other Inspire CyberNET's invoices, is not available.
What is the service charge of other unclassified
The hourly rate of $500 is for reference only. Quotation will
be sent to customers before service starts.
>> Back to support FAQ